Customer Service

The Price USA Trust, aem forward, ab forward, ac forward, as forward, lm forward and sm forward are committed to providing exceptional customer service. We endeavor to make sure that the pricing is true and correct. Standard delivery timeframes are between 10 to 30 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or refund.


We deliver products internationally using both UPS and USPS. Shipping costs are influenced by the size and weight of the product and your location. Final shipping costs are calculated once the items have arrived at either aem forward, ab forward, ac forward, as forward, lm forward or sm forward and will be added to the order total before final checkout. The minimum shipping and handling cost is $10.

Orders are dispatched within 1 business days of being received from the supplier and the shipping times are estimated at between 7 to 21 business days depending on your location and the shipping method you chose. Orders shipped USPS First Class Mail may take up to 8 weeks.

All orders are insured for loss or damage in transit except where incomplete or incorrect address details are provided. Tracking numbers will be emailed to you when your order is shipped except for USPS First Class Mail shipments which do not have tracking.


All of our prices are in USA dollars (USD) converted to A$ at the rate provided in your quote. Product prices are based on those of the suppliers you provide. If you find a cheaper advertised price somewhere else, email us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.


Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.


PUSA Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone other than Price USA, aem forward, ab forward, ac forward, as forward, lm forward or sm forward. We use this information to identify your orders and to personalize your shopping experience with us; that's all.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

When purchasing from us your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact customer support.

Contact Details

PUSA Pty Ltd

4/6 Fullerton St
Woollahra NSW 2025


email contact